Privacy Policy

1. Introduction

RDBS Transport & Logistics ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy complies with the General Data Protection Regulation (GDPR) and Belgian data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

3.1 Personal Information

We may collect the following personal information:

• Contact details (name, email address, phone number, company name)
• Delivery and pickup addresses
• Business information (VAT number, company registration)
• Payment and invoicing information
• Communication records and correspondence

3.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

4. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide transport and logistics services
• Communication: To respond to inquiries and provide customer support
• Order Processing: To process and manage transport orders
• Invoicing: To generate invoices and process payments
• Compliance: To comply with legal obligations and regulations
• Service Improvement: To analyze and improve our services
• Marketing: To send promotional materials (with your consent)

5. Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Contract Performance: Processing necessary to fulfill transport services
• Legal Obligation: Compliance with transport regulations and tax laws
• Legitimate Interest: Improving services and preventing fraud
• Consent: Marketing communications (you may withdraw consent anytime)

6. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party logistics partners, payment processors
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your consent for specific services

We do not sell your personal information to third parties.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically, we retain business records for 7 years in accordance with Belgian accounting regulations.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at info@rdbs-transport.be

9. Cookies

Our website uses cookies to enhance user experience. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings.

We use cookies for: website functionality, analytics, and performance optimization.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption, secure servers, and regular security assessments.

11. International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

15. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Belgian Data Protection Authority: